What is 3A/B, 3B/C, 3C,/4A, 4A/B, 4B/C?
3A/B curls are a loopy "S" pattern that are well defined and springy. These curls have a circumference the width of a piece of sidewalk chalk. Kurlnexis is recommended for this texture. 3B/C curls resemble tight corkscrews and are approximately the circumference of a straw or pencil. The curls are finer in texture, though packed tightly together. Koilistics will match this texture (3B/C). 3C/4A curls are tightly coiled and densely packed together. These curls have a medium coarseness, giving it more volume. Kurlgenics is recommended for 3C/4A textures. 4A/B curls are tightly coiled and have an "S" or "Z" pattern. The circumference of the spirals is close to that of a crochet needle. This hair type often experiences shrinkage up to 75% of its actual hair length. KinkGenetics mimics this texture. 4B/C curls are tightly coiled, very thick and coarse. The curl pattern is tight with numerous bends in each strand with little to no space between the curls. It feels like cotton and is usually very densely packed together. This texture also experiences a significant amount of shrinkage. Kinknetics is designed for this texture.
HOW MUCH HAIR WILL I NEED?
At least 2 bundles are needed for a full head. Lengths 16 inches or longer may require 3 bundles of hair as the longer the hair the shorter the wefts.
To preserve the hair and ensure longevity, finger combing is suggested. Wet extensions and apply a quarter size amount of HydraLuxe Gentle Refining Shampoo to your hair. Cover evenly throughout your hair and scalp. Rinse thoroughly. For best results, follow up with HydraLuxe EXTREME Moisturizing Conditioner. Apply Extreme Moisturizing Conditioner generously from root to tip to wet hair. Leave in your hair for 5-15 minutes then rinse thoroughly. If you choose to comb the hair, use a wide tooth comb (preferably a detangling brush) and start from the ends then work your way up. After shampooing and conditioning, spray a generous amount of Mega Moisture Leave-In Condish throughout your fresh, clean hair. Style as desired.
CAN THE HAIR BE TWISTED, BRAIDED OR BANTU KNOTTED?
Yes, all those styles can be achieved.
DO THE EXTENSIONS SHED?
You will experience minimal shedding, just like with your own hair. Sealing the wefts before installation will help to reduce shedding. We highly recommend that you use a generous amount of Aussie Miracle Moist Conditioner or Herbal Essences Hello Hydration as a detangler (or a product comparable) and finger comb the extensions. If you choose to comb the hair, use a wide tooth comb and start from the bottom of the hair and work your way up.
HOW LONG DOES THE HAIR LAST?
Our hair is 100% Virgin hair and can last up to 1 year; however, longevity of the hair is solely based upon your care and daily maintenance.
DO YOU OFFER HAIR SAMPLES?
Yes we do! Samples are available for Koilistics, Kurlgenics, Kinkgenetics and Kinknetics textures. If you have questions about your hair type and which texture is best for you, please use our texture match service.
HOW MUCH DOES SHIPPING COST?
$10 flat rate for shipping in the US. Overnight shipping is $45. Please email firstname.lastname@example.org to request overnight shipping.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship worldwide utilizing USPS Priority Mail and UPS. Your order will be shipped 3-7 business days after your purchase. Pre-Orders can take up to 30 days before your item is shipped. Tracking and Proof of Shipment will be emailed or texted once your order has shipped.
KINKISTRY IS NOT RESPONSIBLE for lost or stolen items. ALL SALES ARE FINAL.
Orders shipped outside of the U.S. may be subject to customs fees or duties. Please consult with your local customs agency for more information prior to ordering. If applicable, you will be required to pay such fees to receive your package. These fees are the responsibility of the receiver, and we will not issue refunds for customs or duty tax charges.
Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery and unplanned delays as we are not responsible for delays or late deliveries once the Post Office has accepted the shipment.
An email must be provided when order is placed. You will be emailed to designate a time slot for your pick-up.
Orders placed after 2pm EST will not be available for pick-up until the following day. Local pick-up is not available on weekends or holidays. Please be sure reach out to customer service at email@example.com if you have any questions.
WHEN WILL I RECEIVE MY TRACKING NUMBER?
After your order has completed processing and is ready to be shipped in 3-7 business days after your purchase. Pre-Orders can take up to 30 days to ship. Your tracking number will be sent when the pre-order item is ready to ship.
WHAT IS YOUR EXCHANGE / RETURN POLICY?
Customer satisfaction is our #1 goal, and we are committed to ensuring our customers are satisfied with their purchase. We do not offer refunds on our products but would gladly offer you an exchange or store credit within seven days of receipt of your order. All exchanges must be unused and accompanied by the original unopened packaging due to health and sanitary reasons. Please remember you are responsible for all shipping charges associated with an exchange. Exchanges will be processed within 10 -14 days of receipt of product.
All Pre Order items are FINAL SALE. Custom ordered items cannot be EXCHANGED or REFUNDED. Pre order items are expected to ship approximately 15- 30 business days after purchase.
We recommend you double check your order before placing to ensure you are purchasing the correct product, style, size, texture and length. Please take advantage of our Certified Texture Match Service if you need assistance with the perfect match.
HOW CAN I CANCEL MY ORDER?
Send an email to firstname.lastname@example.org to cancel orders up to 24 hours after your order has been placed. All order cancellation requests submitted after this time will not be granted.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship to almost every country.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards via PayPal and Shop Pay for secure payments and transactions.
DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?
No, you do not need an account. PayPal allows you to check out as a guest, if you do not wish to sign up for a PayPal account.
HOW SECURE IS THIS STORE?
Payments are processed via PayPal, Shopify (Shop Pay) and Apple Pay which are the most trusted payment gateways in the world. They use the highest level of encryption and data security to ensure your details are protected. They securely share your order and delivery details with us, but do not share any of your sensitive payment information.
WHAT IF I AM UNSURE OF WHICH TEXTURE WILL MATCH MY CURLS?
A Certified Texture Match (CTM) is available for purchase. You will need to submit a photo of your natural curls, wet or in a "wash & go", on our website. You will receive an email within 24hrs with your personalized texture match and a promo code to refund the cost of the CTM when you make your purchase.